American Express (Amex)

Required Information

Amex relationship manager’s contact
SE numbers (merchant identifiers)

Supported SFTP Reports

CBNOT (Chargebacks)
INQ (Inquiries)
GRRCN (Transaction Reconciliation)

Step 1 - Contact your AmEx account manager

Send your AmEx account manager the following reporting details request and copy [email protected].

Hello [Name],

We recently partnered with Optimized Payments to support our payments analytics.

Please configure daily file transmission to Optimized Payments servers. Files should be placed in Optimized Payments global mailbox with User Name: OPTIMIZEPRD 

Please also enable Daily GRRCN, CBNOT and INQ for daily delivery to AmEx gateway fsgateway.americanexpress.com (148.173.107.23). 

File Options:
  o Daily Files: Yes 
  o Personal Account Number Masked: Yes 
  o File Format: Comma Separated Values (CSV) 
  o Empty files enabled: Yes 
  o Include Pricing Data Record: Yes (use transaction pricing data level) 
  
For Optimized Payments: 
[Add your SE numbers here]

Please confirm once complete.

Best Regards,
[Your Name]

Step 2- Notify Optimized Payments:

Once Amex confirms file delivery is active, email your client success specialist at [email protected]. We'll ensure your payment data transfers smoothly from AmEx to an SFTP location.

Amex support: 1-800-528-5200

For your information

SFTP access for Amex reports requires vendor whitelisting. EPPRC and EPTRN are legacy formats and are not recommended for new clients.